Personal Data Protection Policy

The limited partnership under the name ACHILLEAS ZERVAKAKOS & SIA E.E., headquartered in Argyroupoli, Attica, at 14 Ethnikis Antistaseos Street, Postal Code 16452, legally represented, with VAT No. 998310385, G.E.MI. No. 009237801000, and website: https://www.www.eurochemint.com/, respects privacy and ensures the protection of personal data.

The personal data of its customers is protected through the use of high standards and security procedures, safeguarding it against risks of loss and unauthorized disclosure or access, within the framework of the applicable legal regime in force from time to time.

As of 25 May 2018, Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (hereinafter the General Regulation) came into force.

The company, as Data Controller, informs its customers that it and/or third parties acting under its instructions and on its behalf (data processors) will process personal data concerning them in the context of their transactional relationship for the company’s products or services.

1. What personal data we process
a) Personal data collected within the framework of the contractual relationship

Within the framework of its contractual relationship with partners and, in general, those transacting with it, the company collects and processes:

Identification data: first name, surname, father’s name, date of birth, Identity Card Number or Passport Number, VAT Number, or other identification details.

Contact data: postal address, email address, mobile or other telephone number, social media address, etc.

b) Personal data collected automatically following your consent

During your browsing on the internet, the following may be automatically collected following your approval: IP address, device type, browser, referring website, company webpages you visited, as well as the date and time of the visit.

For more details, you may refer to the Cookies Policy.

2. Legal bases for processing personal data

Unless otherwise specified at the time of collection of personal data, the legal basis for processing shall be one of the following:

a) Your consent

Your consent to the processing of personal data (Article 6(1)(a) of the General Regulation), as may be provided for or requested from time to time.

The company collects and processes your personal data with your consent and on the condition that you have previously been informed, through this policy, about the type of data, the purpose, the scope of the processing, and the recipients thereof.

Your consent may be withdrawn at any time.

b) Performance of a contract

Processing is necessary for the performance of the contractual relationship with you (Article 6(1)(b) of the General Regulation).

The company processes your personal data for the performance of your contract, or for entering into a new contract with you, as well as in order to be able to take actions related to your requests.

This processing is carried out in order to make calls and send text messages concerning your information, communication for the resolution of issues, and the improvement of the services provided, always for your benefit.

c) Legitimate business interests

Within the framework of supporting the company’s lawful business interests, we process personal data indicatively, and not restrictively, for:

fraud prevention,
maintaining the security of our network and services and improving them,
conducting customer satisfaction surveys,
carrying out advertising campaigns, energy analyses, and market segmentation,
other promotional actions or events,
participation in competitions,
the establishment, exercise, or support of any kind of legal claims, directly or through its external legal partners,
creating a profile in order to best respond to your needs and tailor our updates and proposals to your preferences.

Your profile is created by analyzing information regarding your browsing, search behavior, and interactions with our company.

3. With whom do we share your data?

Access to the personal data of the company’s customers is granted to its employees.

4. How do we ensure the protection of your data?

The company uses technical, physical, and organizational security measures to ensure the integrity and confidentiality of personal data.

It applies security technologies to protect such data against unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss, and continues to strengthen its security procedures.

5. How do we ensure that data processors respect your data?

The Company has lawfully ensured that the processors acting on its behalf meet the required conditions and provide sufficient assurances regarding the implementation of appropriate technical and organizational measures, so that the processing of your personal data ensures the protection of your rights.

More specifically, Data Processors provide access to personal data undergoing processing to members of their staff only to the extent strictly necessary.

They ensure that persons authorized to process the personal data received have undertaken a confidentiality commitment or are subject to an appropriate statutory obligation of confidentiality, and in particular that they:

provide sufficient guarantees in terms of technical knowledge and personal integrity for maintaining confidentiality,
operate under the direct supervision of the Data Processor, and
comply with appropriate protection measures.
6. What are your rights?

We inform you that, in accordance with the applicable legislation, you have and may exercise the following rights:

Right to information and access to data: you are entitled to more detailed and clearer information at the time your data is collected regarding its processing, and you have the right to access it.
Right to rectification: you may correct inaccurate data and complete incomplete data concerning you.
Right to restriction of processing: you may obtain from the company restriction of processing, under specific conditions.
Right to object to processing: you may refuse and object to any further processing of personal data concerning you.
Right to be forgotten: you may request the deletion of your data, provided that it is not retained for a specific lawful and declared purpose.

You may exercise any of the above rights by submitting a relevant written request to our company at the following email address: info@eurochemint.com, to which we undertake to respond within one (1) month from receipt.

It is noted that this deadline may be extended by two (2) additional months, taking into account the complexity of your request as well as the number of requests in general.

7. Who can you contact for any questions/issues?

For clarifications or information regarding the collection and processing of your personal data, you may contact us at: info@eurochemint.com.

The company reserves the right to retain your personal data for five years and may proceed with amendments to this document, as well as to the general framework for the processing of personal data, in compliance with any changes in the applicable legislation and regulatory framework, making the necessary notifications.

For this reason, you are invited to visit this page regularly for your information.